Effective date: March 31, 2026
1. Who We Are
Tessner's Home Services is a home services business based in Appleton, Wisconsin. This Privacy Policy applies to information collected through our website, contact forms, quote request forms, and related online communications.
2. Information We Collect
When you contact us or request a quote, we may collect information such as your name, email address, phone number, service address or general location, requested services, project details, scheduling preferences, and any other information you choose to provide.
We may also collect basic website usage information, such as pages visited, browser type, device type, referring pages, and general interaction data. This information helps us maintain and improve the website.
3. How We Use Information
We use the information we collect to:
- Respond to quote requests, questions, and service inquiries.
- Schedule, confirm, and provide requested services.
- Send service-related communications and follow-ups.
- Improve our website, forms, customer experience, and marketing.
- Protect our business, website, customers, and legal rights.
4. Housecall Pro and Third-Party Tools
Our website uses Housecall Pro for customer relationship management, quote request forms, lead capture, and related marketing or service communications. Information submitted through our online forms may be processed and stored by Housecall Pro according to its own terms and privacy practices.
We may also use common website hosting, email, analytics, security, or business operations providers as needed to run the website and respond to customers.
5. How We Share Information
We do not sell your personal information. We may share information with service providers who help us operate our website, manage leads, communicate with customers, schedule work, or provide business support. We may also share information if required by law, to protect our rights, or in connection with a business transfer.
6. Cookies and Similar Technologies
Our website and third-party tools may use cookies, embedded scripts, pixels, or similar technologies to help forms work properly, understand website usage, improve marketing, and maintain site performance. You can usually adjust cookie preferences through your browser settings.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect information submitted through the website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Data Retention
We keep information for as long as needed to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and improve our operations.
9. Your Choices
You may contact us to request access, correction, deletion, or limitation of certain personal information, subject to legal, operational, and recordkeeping requirements. You may also ask us to stop sending non-essential marketing communications.
10. Children’s Privacy
Our website is intended for homeowners, property managers, and other adults seeking home services. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Continued use of the website after a policy update means the revised policy applies.
12. Contact Us
Questions about this Privacy Policy can be sent to tessnershomeservices@gmail.com.